Shipping policy

Last Updated: August 4, 2026

At shoplio (operated by Brar Digital Solutions), we strive to deliver your order as quickly and efficiently as possible. Because our products are sourced directly from trusted global and domestic supply partners, please review the following shipping terms to understand how your order is processed and delivered.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification email containing your tracking information once your order has shipped.

2. Estimated Shipping & Delivery Times

Delivery times depend on your location and supplier inventory. Estimated delivery windows after processing are:

Shipping Region Estimated Delivery Time
Canada 7 – 15 Business Days
United States 7 – 14 Business Days
International / Rest of World 10 – 20 Business Days

Note: Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to weather events, peak holiday seasons, or customs processing.

3. Shipping Rates & Free Shipping Offers

  • Standard Shipping: Shipping rates are calculated at checkout based on destination and package weight.

  • Free Shipping: We may offer Free Shipping on orders over a specified threshold (e.g., Orders over $75 CAD). If eligible, the free shipping option will automatically appear at checkout.

4. Order Tracking

Once your package is dispatched, you will receive a shipping confirmation email containing a Tracking Number and a link to track your shipment in real-time.

If you haven't received tracking information within 5 business days of placing your order, please contact us at support@shoplio.net with your order number.

5. Customs, Duties, and Taxes (International Orders)

  • Brar Digital Solutions is not responsible for any customs fees, import duties, or local VAT taxes applied to your order upon arrival in your country.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Incorrect Address Disclaimer

  • It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete.

  • If you realize you have provided an incorrect address, please email us immediately at support@shoplio.net within 2 hours of placing your order. Once an order has entered our automated fulfillment pipeline, we cannot change the destination address.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

7. Lost, Stolen, or Damaged Packages

  • Packages Marked as Delivered: If your tracking indicates that your package was delivered but you have not received it, please check with family members, neighbors, or your local postal carrier before contacting us. We are not responsible for stolen packages after proof of delivery has been confirmed by the carrier.

  • Damaged in Transit: If your item arrives damaged during shipping, please refer to our Return & Refund Policy and contact us within 7 days of delivery with photos of the damaged item and packaging so we can issue a replacement.

8. Contact Us

For any questions regarding shipping status, tracking, or delivery issues, please reach out to our support team:

Brar Digital Solutions

Email: support@shoplio.net

Address: 192 Prairie Spring Bay, Winnipeg, MB, Canada, R2R 2Z5

Phone: (548) 333-3417

Business Registration No.: 721839835