FAQ

How long does shipping take?

Orders are processed in 3–5 business days (excluding weekends and holidays). After that, delivery time varies by region. Delivery times are estimates, not guarantees, and can run longer at peak times or in customs. Full details: Shipping Policy.

Is shipping free?

Yes. Standard shipping is free on every order.

Will I get tracking?

Yes. We email you a tracking number once your order ships. If you have no tracking within 7 business days of ordering, email support@shoplio.net with your order number.

Can I change or cancel my order?

Email us within 2 hours of ordering. Once an order has been processed or shipped, please use the standard return process.

What is your return policy?

You can request a return within 14 days of delivery. Change-of-mind returns must be unused, in the original packaging and in the same condition you received them; original shipping fees are non-refundable. Please email us first for return instructions and don't ship anything back before you receive them. Full details: Refund Policy.

What if my item arrives damaged or wrong?

Email support@shoplio.net within 7 days of delivery with your order number and clear photos or a video. Verified claims receive a full refund or a replacement.

When will I get my refund?

After your return is received and inspected, we let you know and refund your original payment method within 5–7 business days.

Are some items non-returnable?

Gift cards, digital items, unsealed personal-care or intimate items, and final-clearance or custom-made items can't be returned.

Is checkout secure? Which payments do you accept?

Checkout runs on Shopify's secure, encrypted checkout. We accept major credit cards, Apple Pay, Google Pay and Shop Pay.

Do I pay customs or duties?

For orders outside Canada, any customs fees, import duties or local taxes charged on arrival are the customer's responsibility.

How do I contact you?

Email support@shoplio.net with your order number. We reply within 24 hours.